FRONT OFFICE MANAGER

Responsibilities

●    Train, coach, and motivate front desk staff to provide excellent customer service.
●    Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.
●    Implement hotel policies and procedures to ensure efficient and effective operations.
●    Oversee check-ins, and check-outs to ensure timely and accurate processing.
●    Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure
        guest satisfaction.
●    Maintain inventory of office and guest supplies and equipment and order supplies as needed.
●    Ensure the front desk area is clean, organized, and presentable at all times.
●    Liaise with housekeeping, maintenance and other departments to ensure smooth coordination of guest arrivals and
       other special arrangements.
        Achieve positive outcomes from guest queries in a timely and efficient manner.
●    Other tasks as requested by management.
●      Comply with hotel security, fire regulations, and all health and safety legislation.
●      Act in accordance with policies and procedures when using front-of-house equipment and property management
         systems.
●      Follow company brand standards.
●      Assist other departments as necessary.
●    The Front Office Manager reports directly to the Hotel Manager.

Requirements and skills

● Bachelor's degree in business administration, hospitality management, or a related field
● Minimum of two (2) years of previous experience in a similar role in a 4* or 5* hotel
● Excellent knowledge and use of Greek and English both written and verbal (A second foreign language will be
considered an asset)
● Strong working knowledge of computer systems, including Microsoft Office and hotel management software (Protel
preferred)
● Excellent communication and interpersonal skills, both written and verbal
● Strong leadership and problem-solving skills to handle guest complaints and resolve issues promptly.
● Capability to manage multiple assignments and deadlines with effective prioritization
● Ability to work in a fast-paced environment, remaining calm and composed under pressure.
● Professional appearance and demeanor, including a neat and well-groomed appearance.
● Positive attitude, excellent work ethic, and ability to adapt to change
● Strong attention to detail and ability to maintain confidentiality
● Ability to work independently and as part of a team.
● Competent IT proficiency.

Conditions

● Accommodation
● Meal Plan
● Transportation to and from work
● Professional, dynamic and pleasant working environment
● All required insurance
● Competitive salary package
● Chances for further development