Hotel Operations Manager

Responsibilities

We are looking for a Hotel Operations Manager, who will be responsible for all aspects of a hotel to make sure that it is running smoothly and making profit. The Hotel operations manager will oversee the day-to-day operations in a hotel. The person in this position should make sure the quality is kept to the highest level and maximise profit.

Duties and Responsibilities:

- Check on a daily and continuous basis the overall operation of the hotel and give directions for troubleshooting
- Monitor on daily, weekly and monthly basis customer satisfaction survey and implement changes where necessary to
achieve maximum scores
- Oversee operations of all departments in order to ensure service quality.
- Troubleshoot all problems that may arise in providing service in cooperation with department heads.Plan and oversee
execution of all departments job duties, responsibilities and ensure that procedures are kept and executed by all
departments
- Oversee the desired configuration of hotel operational areas.
- Resolve any problems that may arise during operational hours and subsequently review the procedures and amend such as
and when necessary.
- Participate and manage the recruitment and training procedures of all staff members
- Maintain daily communication with Departmental Managers to ensure hotel status awareness and control
- Lead management meetings and ensure implementation of measures necessary to secure service quality within budget set
by company directors.
- Supervise and ensure the smooth implementation of training programs in all departments.

Requirements:


- Work Experience: At least 3 years in a similar position
- Academic Qualifications: Diploma in Hotel Management
- Computer Knowledge: MS Office (Word, Excel, PowerPoint), Theova or any other relevant PMS software
in depth understanding of HACCP and ICO
- Age: Between 28-55 years old
- Languages: English and/ or Greek

Benefits:

- Generous pay package with performance bonuses and annual leave.
- Full meals during working hours.

Working Conditions:

- Various working hours, candidate should expect duty manager shifts
- 6 working days per week.
- Year-round Role.
- Salary according to experience and abilities.