Spa Manager

Responsibilities

Job Description:
You will supervise all Spa operations and ensure an excellent guest experience following the company standards and procedures.

Applicant’s main accountabilities:
•    Manage the Spa and team of therapists to reach set performance goals.
•    Hold revenue management and P&L responsibility for all Spa services; ensure Spa profitability.
•    Instill brand standards to maintain quality and service excellence in the daily operation.
•    Train and supervise Spa personnel.
•    Handle customers’ requests and complaints with an exceptionally professional manner.
•    Report to Hotel Manager on key services and P&L on a scheduled basis.
•    Ensure the highest standards of guest care is maintained.
•    Provide a friendly, efficient and courteous service at all times.

Applicant’s main qualifications:
•    Relevant experience in 5-star hotel spa or wellness related business (at least 2 years).
•    Fluency in English (verbal) is mandatory. A second and third language would be highly appreciated.
•    Degree/Diploma in Spa/Physiotherapy would be also highly appreciated.

Applicant’s main capabilities and values:
•    Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail.
•    Exceptional communication and presentational skills.
•    Enthusiastic, friendly & self-motivated personality eager to learn, develop and be part of a growing team.
•    Leadership skills and team spirit.
•    A natural ability and confidence to sell/promote.