Υποδοχή -reception

Responsibilities

Responsibilities:

•    Achieve positive outcomes from Guest queries in a timely and efficient manner.
•    Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
•    Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments.
•    Demonstrate a high level of customer service at all times.
•    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
•    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
•    Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
•    Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
•    Comply with hotel security, fire regulations, and all health and safety legislation.
•    Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
•    Follow company brand standards.
•    Assist other departments, as necessary.

Requirements:

•    Previous experience in a customer-focused industry.
•    Completed high school certificate or equivalent.
•    Positive attitude and good communication skills.
•    Commitment to delivering a high level of customer service.
•    Excellent grooming standards.
•    Ability to work on your own and as part of a team.
•    Competent level of IT proficiency.
•    Good knowledge of English and Greek languages. Knowledge of additional language will be considered an advantage.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check-in/check-out, and complete audit procedures as required.
• Keep the Front Office Manager and Reception Supervisors informed of any relevant guest feedback and departmental updates.
• Demonstrate a high level of customer service at all times.
• Attend training courses as required and assist with the training and development of the Night Team.
• Display knowledge of hotel room categories, room rates, packages, promotions, and general product information necessary for daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Follow correct procedures for accepting foreign currencies, credit cards, and cash in line with hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when using front-of-house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

Requirements and skills

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude with good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work independently and as part of a team.
• Competent IT proficiency.
• Good knowledge of English and Greek. Knowledge of additional languages is considered an advantage.

Conditions

• Competitive salary.
• Full-time position with flexible working hours.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.