Bilingual Travel Customer Service Representative

Position: Travel Agent Specialist/Booking.com

In this role you will have to put your passion for travel into action in customer service. After your training period (paid), you will be:
- The first point of contact for the world’s first-class accommodation partners by phone and email;
- Resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc. ,
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of partner service and a positive partner experience making effective decisions on when to escalate a case
supporting your colleagues with peer learning, and being open to feedback from others positively participating in company events, and in weekly team meetings taking part in new projects and tests that we may need your help with.

Working hours: Full time employment/Half time

The schedule is subject to additional specification.
Bank holidays might be required.

Base salary: 14 salaries according to Greek legislation.

Additional Benefits:
- 25 days annual leave
- Private Medical & Life Insurance
- Performance Bonus
- 14 days hotel accomodation in Athens
- Full support to open a greek bank account & apply for the relevant working documents.

Training:
- Initial Training,
- Additional optional trainings,
- Certification program,
- Option for reimbursement of training or course expenses