Front Desk Agent

Responsibilities

•    Greet guests warmly and provide a friendly and professional first impression.
•    Issue keys to guests according to their room and ensure the key cards are programmed to the correct room number.
•    Provide guests with directions to their room and arrange for their luggage to be delivered to their room.
•    Register guests, assign rooms, and handle check-ins and check-outs efficiently.
•    Answer phone calls promptly and handle inquiries
•    Provide accurate information about hotel facilities, services, and local attractions.
•    Assist guests with transportation and any other requests or concerns they may have.
•    Respond to any guest complaints or queries in a timely and professional manner.
•    Process payments and maintain accurate financial records.
•    Ensure housekeeping is kept up-to-date with check-ins and check-outs to ensure rooms are cleaned on time
•    Collaborate with other hotel departments to ensure guests' needs are met.
•    Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, assist guests with car rentals, taxi and restaurant bookings.
•    Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas
        Keep the Front Office Manager and Reception Supervisors informed of any relevant guest feedback and
        departmental updates.
•      Follow company brand standards.
•      Keep the Front Office Manager and Reception Supervisors informed of any relevant guest feedback and departmental
        updates.
•       Comply with hotel security, fire regulations, and all health and safety legislation.
•       Act in accordance with policies and procedures when using front-of-house equipment and property management
         systems.
•       Follow company brand standards.

Requirements and skills

• Degree in hospitality or other related field, or 2 years’ experience in a similar role in a 4* or 5* hotel
• Proficient computer skills, including Microsoft Office and hotel management software (Protel preferred)
• Excellent knowledge and use of Greek and English both written and verbal (A second foreign language will be considered an asset)
• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Customer-focused attitude with an approachable and friendly demeanor
• Exceptional organizational and multitasking skills to manage various tasks simultaneously.
• Ability to work in a fast-paced environment, remaining calm and composed under pressure.
• Professional appearance and demeanor, including a neat and well-groomed appearance and the ability to maintain confidentiality

Conditions

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.