Guest relations

Guest Relations Agent

Location: Kos Island, Corfu Island, Halkidiki Greece
Contract: Full Time /seasonal
Start Date: April

Our Strength is our People. At the Sani/Ikos Group, we create an environment where you can reach your full potential. We have all the means to help you achieve success. With numerous opportunities for learning, professional development, and career advancement, we provide you with all the tools and the environment you need to grow, personally and professionally.

Your main purpose
Mission: As a Guest Relations agent, you will design tailored hospitality experiences for our customers by providing friendly, efficient, and elegant service.
Arrival: Greet all arriving in-house guests to emphasize personalized service. Escort guests to the room. Show and inform about all the hotel facilities. Write and distribute guest letters, cards, invitations, and
several gifts.
Tailored service: Liaise closely with Reception, Housekeeping, and F&B regarding VIP amenities and special requests. Monitor guest satisfaction and report all guests' feedback. Distribute Internal
Questionnaires to the guests upon departures.

What will you bring
Friendly and passionate personality, capable of seeing value in everyone and everything.
Proven experience as a Front Office Receptionist, ideally in a 5* resort or hotel environment.
Fluency in English. A good command of another language would be a plus.
Degree/Diploma in Hospitality/Tourism.