Housekeeping Supervisor

Supervisor is responsible for overseeing his/her assigned areas Public areas day/night, Crew area and Pool area.

Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Fostering the World at Your Service Culture
“The World, at Your Service” is a brand-wide initiative committed to delivering World Class Service to our Guests and internal Customers (including Employees, Vendors and Consultants). Our Service Vision and goal is to provide a Personalized, Knowledgeable and Genuine experience, to every Customer, every time. Delivering World Class Customer Service will help differentiate Celebrity Cruises through providing World Class Experiences to every guest, every time.
Housekeeping Supervisor aims to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.  The position will focus on ensuring operational goals are met and consistent training, leadership, development, and recognition of overall team performance are sustained.
Housekeeping Supervisor will embody an outgoing personality and a genuine passion for service recovery.  Housekeeping Supervisor will ensure that the Housekeeping delivers the brand promise of a personalized service and memorable experiences.  Housekeeping Supervisor will be a strong advocate of The World At Your Service Culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Works in conjunction with the Housekeeping Manager/Director to coordinate, schedule, and supervise the cleaning activities.
-Housekeeping Supervisor will be assigned for different areas such as: Public area, Public area night, Pool area and Crew area.
-All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.  In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas.
-Directs, coaches, supports, supervises and evaluates (in conjunction with the Housekeeping Manager/Director) the performance of all direct reports.
-Manages the assignment of duties, responsibilities and workstations to his/her staff.  Observes and evaluates staff and work procedures to ensure quality standards and service are met.  
-Presents any overtime needs to Housekeeping Manager/Director for a final approval.  
-Collaborates with the Housekeeping Manager/Director, to review the requirements of the day’s schedule.
-Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions.  
-On luggage day he/she is responsible for the off-loading and loading of the guest luggage.
-Is responsible for checking public area/crew area bathrooms, all guest and crew areas, and all stairs and landings, Poll area and Open deck spaces.
-Will be responsible for auditing crew time cards as well as entering the information in the computer.
-Attends meetings, training activities, courses and all other work-related activities as required.
-Is responsible for conducting daily inspections in the areas assigned.
-Is responsible for filling out performance evaluations.
-Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.  Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
-Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew with inquiries.
-Responsible for Sanitation Logs, SQM Logs.
-Achieving ratings/targets