Assistant Operations Manager

Responsibilities

5* Kassandra Palace Seaside Resort in Kriopigi, Halkidiki

is looking for the summer season 2023 to hire a:

Assistant Operations Manager

The Assistant Operations Manager will be entirely responsible for the organization, direction and control of the operation of the Resort, performing hands-on operations work and handling administrative responsibilities, ensuring maximum efficiency and guest satisfaction, according to the company standards.

Responsibilities:

Coordinate and supervise all daily service operations, allocate service staff duties, and weekly rota planning.
Manage and train staff regularly, monitor their performance and ensure team members consistently maintain well groomed appearance and high levels of customer service.
Greet customers in a warm and courteous manner, anticipate and address guests' service needs.
Handle all requests and complaints with an exceptionally professional manner, maintaining good customer relationships with guests.
Planning special events, banquets and conventions and coordinate their execution.
Liaise between kitchen staff and floor staff and communicate to Chef any issues regarding food quality.
Keep track of the stock supplies and make sure health and safety regulations are met.
Communication and cooperation with other hotel departments (Reception, Housekeeping, Guest Relations, Maintenance, Supplies etc.).

Qualifications:
Degree in Hospitality/Tourism (preferably).
3+ years’ experience in similar position, preferably in a 5 star hotel or a luxury restaurant.
Excellent command of the English language. Any other extra language will be considered as an asset.
Food and Beverage knowledge.
Excellent knowledge of the Serving Art in Buffet & Α’ la Carte Restaurant.
Strong communication & interpersonal skills and excellent customer interaction & service skills.
Teamwork spirit with positivity, leadership and motivational skills.
Be flexible and capable to work under pressure and multi-tasks, be proactive and responsible, possessing strong organizational with a customer-centric attitude.

Benefits:
A competitive remuneration package.
All required insurance and packages.
Accommodation, full board - daily meals.
Professional working environment.
Further career development.


**Those who are interested, are kindly requested to send their CV, with a resent photo attached.