Concierge

Responsibilities

Responsibilities:

Morning and Afternoon shifts available, 12 month contract,
•   Welcome Golfers to the Club, help them with equipment requests and reservations 
•    Act as the point of reference for guests who need assistance or information.
•    Understand customer’s needs and provide them with solutions and suggestions.
•    Acquire extensive knowledge of the premises and the nearby venues to make the most suitable recommendations..
•    Respond to complaints and find the appropriate solution.
•    Other duty assigned by the Manager, such as Set up for Golf Buggies, Trollies and Bags



Requirements and skills:

•    Proven experience as concierge; experience in customer service or relevant role is an advantage but not nessecary
•    EU Nationality or a legal base of employment within EU.
•    Proficiency in English; Additional languages…
•    Excellent communication skills.
•    Polite and confident.
•    Multitasking and time-management skills.
•    Ability to resolve issues with the focus on customer-experience.