Front Office Supervisor

Front Office Supervisor
We are looking for an Assistant Front Office Manager/Front Office Supervisor for the 4* Hotel in Paphos, Cyprus, which operates year-round.

Job Description:
A successful Assistant Front Office Manager/Front Office Supervisor will supervise all front office personnel and ensure proper completion of all front office duties. The position ensures to direct and coordinate the activities of the front desk, reservations, guest services, and maintenance updates.
Duties & Responsibilities:
Ensuring the front desk provides a professional and friendly service for guests by creating a pleasant experience for guests to ensure their return, by applying S.O.L & company policies
Dealing with guests' complaints
Operates all aspects of the Front Office computer system, report generation and analysis, and simple configuration changes
Managing daily reservations
Assist the General Manager in contracting administration tasks
Requirements & Skills:
Work Experience: At least 3 years in a similar position is necessary
Academic Qualifications: Diploma or degree in hospitality or tourism related field will be considered as an advantage
Computer Knowledge: MS Office (Word, Excel, PowerPoint), Theova PMS preferable or other PMS
Languages: English and Greek. Basic Russian is a plus
Benefits & Working Conditions:
Generous pay package with unmatched performance bonuses and commissions
Year-round role
Full meals during working hours provided by the hotel
Generous pay package and annual leaves
Continuous training, personal development & career advancement opportunities