Groom / Bell Boy

Responsibilities

Job Description:
As a Bell Boy, you give the first and last impression to our guests. You will be primarily responsible to greet and welcome all guests to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. Finally, you will deal with general enquiries and ensure the lobby and entrance areas are always clean and tidy.

Applicant’s main accountabilities:
To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested.
Provide a warm welcome to guests arriving at the hotel according to the hotel quality standards.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
Checks the daily arrival list for VIPs or guests with special need.
Tag baggage and return the identification slips to guests.
Escorts guests to room, placing luggage in room assigned by front desk.
Inspects guest room for order and adequate supplies and informs guests of room amenities.
Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
Provide items on loan to guest and collect the items back from guest before departure.
Ensure safe storage and collect ticketing of guest coats and personal items.
Ensure the lobby and hotel entrance areas are always clean and tidy.
Assist guest with long term luggage storage requests /left luggage requests.

Applicant’s main qualifications:
Good command of the English language. Knowledge of a second foreign language will be appreciated.
Relevant experience in a 5* property will be appreciated
Hospitality education will be appreciated.

Applicant’s main capabilities and values:
Excellent communication and people skills
Enthusiastic, friendly & self-motivated personality eager to learn, develop and be part of a growing team.
Professionalism / Responsibility
Team spirit