Guest relations Agent

Responsibilities

Guest Relations Agent

Location: Kos Island, Corfu Island, Halkidiki Greece
Contract: Full Time /seasonal
Start Date: April

Our strength is our People. At the Sani/Ikos Group, we create an environment where you can reach your full potential. We have all the means to help you achieve success. With numerous opportunities for learning, professional development, and career advancement, we provide you with all the tools and the environment you need to grow, personally and professionally.


Mission: As a Guest Relations agent, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.

Arrival: Greet all arriving in-house guests to emphasize personalized service. Escort guests to the room. Show and inform about all the hotel facilities. Write and distribute guest letters, cards, invitations, and several gifts.

Tailored Service: Liaise closely with Reception, Housekeeping, and F&B department regarding VIP amenities and special requests. Monitor guest satisfaction and report all guests' feedback. Distribute Internal Questionnaires to the guests upon departures.

https://thekeytalent.aplygo.com/job/room-division-agents-2025-73060/?utm_source=lavoria&utm_medium=aplygo&utm_campaign=lavoria_mkt

Requirements and skills

Previous experience in a relevant position preferably in a 5* resort or hotel environment.
Fluency in English.
Fluency in a second language (Russian, German, French).
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Degree/Diploma in Hospitality/Tourism.
Friendly and passionate personality, capable of seeing value in everyone and everything.
Strong communicative, interpersonal, managerial & problem-solving skills.

Conditions

Competitive remuneration package.
Accommodation & daily transportation.
Full board meals.
Departmental training.