Head Receptionist

Responsibilities

A.N. Stasis Estates PLC is looking for a Head Receptionist, who will supervise the team members at the front desk of the Hotel and manage the day to day operations by ensuring product quality standards are met and that optimum service is provided to all Hotel guests.

      Duties and Responsibilities:

•    Achieve positive outcomes from Guest queries in a timely and efficient manner.
•    Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
•    Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments.
•    Demonstrate a high level of customer service at all times.
•    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
•    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
•    Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
•    Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
•    Comply with hotel security, fire regulations, and all health and safety legislation.
•    Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
•    Follow company brand standards.
•    Assist other departments, as necessary.

       Qualifications:

•    Previous experience in a customer-focused industry.
•    Completed high school certificate or equivalent.
•    Positive attitude and good communication skills.
•    Commitment to delivering a high level of customer service.
•    Excellent grooming standards.
•    Ability to work on your own and as part of a team.
•    Competent level of IT proficiency.
•    Good knowledge of English and Greek languages. Knowledge of additional language will be considered an advantage.

Benefits:

•    Generous pay package with performance bonuses
•    Full meals during work hours are provided by a 4* Hotel during its operational period.