Head Waiter

Responsibilities

We are currently seeking to recruit Head Waiters  for the season 2023.



Job Role:
To ensure that standards of service in your designated outlet are met at all times as determined by the Food and Beverage Standards and the Policies and Regulations of Thanos Hotels

To assist in the day to day operation of your outlet in order to exceed guest satisfaction and expectations

To be quality driven and critical of all aspects of the food and beverage operation in order to guarantee the highest level of productivity within the organization

Duties & Responsibilities

Responsible for the supervision of waiters/waitress in your designated outlet

Conduct regular training sessions to new and current waiters/waitress

Monitor duty schedules for the respective team

Contribute in meetings and maximizing the monthly revenue budget for the respective outlet

Maintain a friendly and discreet approach towards all guests while greeting and serving them

Handle guest complaints or concerns to ensure customer satisfaction

Knowledge of all food and beverage items offered, including ingredients and methods of preparation

Follow the correct and consistent service techniques according to the F&B standards

      •     Maintain appropriate usage of all F&B items and service equipment

Maintain excellent communication with all staff and other departments to ensure a supporting team of professionals

Promote teamwork and foster a harmonious working environment

Good knowledge and use of the hotel’s POS system

Attend daily/weekly departmental meetings when required

Stay updated with the international F&B trends and make appropriate suggestions to the Food and Beverage Manager

Comply with all Health and Safety rules and regulations

Ensure that a safe and hygienic work environment for all restaurant employees and guests is maintained at all times and report any concerns or faults immediately

Follow the Grooming Policy, maintain a high standard of personal hygiene and ensure that this is followed and adhered by all Staff assigned to you in the designated outlet

      •     Comply with rules and regulations and adequate disciplinary policies

Address all guests and staff in a polite and professional manner

Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety

Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law

Perform any other relevant duties assigned by the Restaurant Manager

Requirments:
At least 3 years of experience in a five-star hotel or fine dining environment

Proven experience in a leadership and supervisory role

Fluent English required; Greek and other languages desirable

To be able to work in a fast pace environment and cope under pressure
Pleasant, honest and friendly personality

Initiative and flexibility

General F&B knowledge

Team spirit and co-operation with other colleagues and supervisors

Punctuality

Attention to detail

      •     Diploma/Degree in the Hospitality industry will be considered an advantage

Benefits
An attractive remuneration package based on qualifications and experience
Career Progression
Staff training & induction programmes
High profile hospitality company of 5* luxury Hotels
Great work-life balance


Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.