Hostess

•    Complete the full range of restaurant duties: prepare/set up tables, stations, clean equipment; greet and escort guests/customers to their tables; present menus; provide detailed information; offer recommendations; up-sell additional products; take accurate food and drinks orders; communicate details to the kitchen or bar staff: serve food and drink orders; process bills; handle payments.
•    Assist with managing shift activities in the restaurants and other related areas.
•    Train and coach team members so they develop their system knowledge and personal skills.
•    Assign duties to subordinates, resolve issues/problems, and encourage other team members to ensure service standards and company policies are achieved.
•    Respond to guests' needs and requests, resolve issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
•    Work proactively, focusing on delivering standards whilst maximizing revenues.
•    Build strong relationships with other personnel from kitchens, bars, room service, etc.
•    See Job Description for full list of responsibilities.