Reception

Responsibilities:

•    Achieve positive outcomes from Guest queries in a timely and efficient manner.
•    Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
•    Demonstrate a high level of customer service at all times.
•    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
•    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
•    Comply with hotel security, fire regulations, and all health and safety legislation.
•    Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
•    Assist other departments, as necessary.

Requirements:

•    Previous experience in a customer-focused industry.
•    Positive attitude and good communication skills.
•    Commitment to delivering a high level of customer service.
•    Excellent grooming standards.
•    Ability to work on your own and as part of a team.
•    Good knowledge of English. Knowledge of additional language will be considered an advantage.