Receptionist

Responsibilities

We are looking for a Receptionist, who will welcome guests as they arrive at the hotel. Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. They provide guests with information, answer their queries and deal with complaints.

Duties and Responsibilities:

•    Deal with guest check in/out of guests and groups and deal with daily enquiries
•    Taking reservations by telephone or email
•    Execute their part as per the Organisational chart
•    High customer orientation and strong communication
•    Successfully deal with customer complaints
•    Address and troubleshoot problems arising in daily operation
•    Ensure the sale of additional hotel services beyond accommodation (upgrades etc.)
•    To undertake basic office duties including correspondence, emails, filing and to ensure the smooth running of the
reception area

Requirements:

•    High school graduate or equivalent or diploma related to the hospitality sector
•    Minimum 2 years of experience in a similar role
•    Computer Knowledge: MS Office (Word, Excel, PowerPoint), Theova PMS preferable or other PMS
Languages: Proficiency in English (oral and written), Greek, any other language will be an advantage

Benefits:

•    Generous pay package with performance bonuses.
•    Full meals during work hours are provided by a 4* Hotel during its operational period.