Receptionist

Responsibilities

We are currently seeking to recruit a Receptionist for the season 2023


Job Role
Responsible for attending to guests and dealing with inquiries and special requests


Duties & Responsibilities
* Assists with the checking in of guests as per existing Front Office policies and regulations.
* Answers the telephone, screens and directs calls
* Takes and relays messages to guests correctly and promptly
* Provides requested information to callers
* Greets people entering the hotel
* Directs guests or any other visitors to the correct department
* Deals with queries from both the public and hotel guests
* Performs general administrative and clerical support
* Receives and sorts mail and deliveries
* Schedules any necessary appointments
* Ensures that Reception area is kept clean and tidy at all times
* Notifies the porter to transfer guests’ luggage to their assigned rooms
* Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
* Informs guests of hotel and general information regarding restaurants etc
* Offers wake-up services, orders taxi transfers as and when required.
* Able to operate the telephone call center
* Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
* Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
* Perform any other relevant duties assigned by the Front Office Manager

Requirements
* Previous experience as a Receptionist at a 5* Hotel
* Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
* Pleasant, honest and friendly personality
* Ability to work in a fast pace environment and cope under pressure
* Computer Literate
* Commitment to learning & self-development
* Promotes cooperation & commitment within a team
* The ability to cope under pressure
* Problem-solving ability, to resolve issues as they arise
* Inspiring and motivating others while being caring and understanding
* Excellent interpersonal skills in handling staff relations and/or guest complaints
* Due to work permit restrictions, candidates must have the right to work in Cyprus

Benefits:
* Competitive salary depending on experience
* Career progression
* Comprehensive new staff training and induction programmes
* Staff discounts (shops, events, facilities)
* High profile hospitality company of 5* luxury Hotels
* Great work-life balance
* Free meals