Receptionist

Responsibilities

Responsibilities

    Check in guest in an efficient and friendly manner, using guest name whenever possible.
    Assures that guest is assigned type of room requested and the correct rate is charged.
    Arrange for luggage to be delivered to guest room.
    Issues correct keys to the guest.
    Check out guest at end of stay.
    Ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest.
    Settle bill accurately through credit card or cash transaction.
    Makes change, cashes checks, exchanges foreign currency.
    Reconcile all transactions at the close of each shift.
    Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
    Respond to all guest requests in an accurate and timely manner.
    Interaction with guest will be in person and by phone.
    Can answer guest calls and direct them appropriately in the absence of a Communications Operator.