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Szerződés Típusa
Seasonal 7 months
Első Munkanapon,
Pozíció típusa
Munkaköri leírás

•    Achieve positive outcomes from Guest queries in a timely and efficient manner.
•    Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
•    Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments.
•    Demonstrate a high level of customer service at all times.
•    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
•    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
•    Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
•    Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
•    Comply with hotel security, fire regulations, and all health and safety legislation.
•    Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
•    Follow company brand standards.
•    Assist other departments, as necessary.


•    Previous experience in a customer-focused industry.
•    Completed high school certificate or equivalent.
•    Positive attitude and good communication skills.
•    Commitment to delivering a high level of customer service.
•    Excellent grooming standards.
•    Ability to work on your own and as part of a team.
•    Competent level of IT proficiency.
•    Very good knowledge of English. Knowledge of additional language will be considered an advantage.


1 to 3 years
Angolul beszélő képesség


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