RECEPTIONISTS

Responsibilities

English language essential, Polish and/ or German language is an advantage
Previous experience is an advantage
Well presented
Polite, positive personality
Ready to go the extra mile to meet guests' needs
Prepared to adhere to Hotel’s policies and procedures

Responsibilities:

•    Achieve positive outcomes from Guest queries in a timely and efficient manner.
•    Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
•    Demonstrate a high level of customer service at all times.

Training will be provided on:
•    Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
•    Comply with hotel security, fire regulations, and all health and safety legislation.
•    Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
•    Follow company brand standards.
•    Assist other departments, as necessary.
•    Shared accommodation to overseas applicants
•     Salary is subject to the applicant's experience

Requirements:

•    Previous experience in a customer-focused industry.
•    Positive attitude and good communication skills.
•    Commitment to delivering a high level of customer service.
•    Excellent grooming standards.
•    Ability to work on your own and as part of a team.
•    Competent level of IT proficiency.
•    Good knowledge of English essential. Knowledge of German, Polish, or Scandinavian languages are considered a huge advantage.