Rhodes Bay Hotel & Spa

Responsibilities

Responsibilities:

•    Provide excellent customer service.
•    Knowledge of all the beverages and snacks on the hotel’s bar menu.
•    Take orders and serve them according to the standards of the hotel.
•    Check the products for quality before serving them and making sure the order is correct.
•    Provide the customers with their bills, collect payments, or have the receipts signed as per each case.
•    Cooperate with all serving staff.
•    Follow all relevant health and safety regulations as well as all customer service guidelines.
•    Make recommendations or share additional information to customers upon request.
•    Perform any other duties that may be assigned by the supervisor.

Requirements:

•    Welcoming personality.
•    Minimum 6 months related working experience.
•    Ability to work as a team player.
•    Very good knowledge of English and/or the Greek language.

        Responsibilities:

•    Clean and tidy areas to the hotel’s standard within time limits. In this respect, the duties in guest rooms and public areas include dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restrooms etc.
•    Deliver excellent customer service.
•    Report on any shortages, damages, or security issues.
•    Handle guests’ complaints/requests.
•    Comply with health and safety regulations and act in line with company policies and licensing laws.

Requirements:

•    Related working experience will be considered an advantage.
•    Willing to learn.
•    Hardworking and well-organized.

        Responsibilities:

•    Achieve positive outcomes from Guest queries in a timely and efficient manner.
•    Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
•    Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments.
•    Demonstrate a high level of customer service at all times.
•    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
•    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
•    Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
•    Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
•    Comply with hotel security, fire regulations, and all health and safety legislation.
•    Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
•    Follow company brand standards.
•    Assist other departments, as necessary.

Requirements:

•    Previous experience in a customer-focused industry.
•    Completed high school certificate or equivalent.
•    Positive attitude and good communication skills.
•    Commitment to delivering a high level of customer service.
•    Excellent grooming standards.
•    Ability to work on your own and as part of a team.
•    Competent level of IT proficiency.
•    Good knowledge of English and Greek languages. Knowledge of additional language will be considered an advantage.