Technical Support Specialist

We are seeking to recruit a Technical Support Specialist, in our offices in Paphos.

The main responsibilities are:

•    Providing 1st and 2nd line support for users with escalation of requests when necessary
•    Install and configure computer systems and applications within the company
•    System monitoring and maintenance
•    Software and OS patching, updating, and upgrading
•    Administering inventory of hardware, consumables, and licenses
•    Documenting policies and procedures
•    Preparing hardware and software usage manuals for users
•    Populate internal knowledge base and documentation
•    Troubleshooting issues as they arise
•    Prepare weekly job reports for CIO
•    Monitor requests on helpdesk portal
•    Prepare, install, and configure hardware and software for users
•    Prepare and distribute user manuals
•    Assist CIO with daily duties
•    Monitor state of office networks and equipment 24/7 with immediate reaction and escalation of critical events
•    Perform regular maintenance of IT systems

The main requirements are:
•    Fluent in English, Greek and Russian as an advantage
•    Minimum 1 year of experience
•    Knowledge in Windows and Microsoft Office
•    No work permit issues
•    Hard worder and able to work under pressure
•    

A very good remuneration package will be provided.
Type of employment: Full time
Location: Paphos, Cyprus
Please send your CV to hr@alleagroup.com.

All applications will be treated with strict confidentiality.