Waiter/Waitress

Responsibilities

Responsibilities:
o    Greets and escort customers to their tables.
o    Presents the menu and provide detailed information when asked (e.g. about
portions, ingredients or potential food allergies).
o    Offer menu recommendations upon request.
o    Take accurate food and drinks orders, using a POS ordering software, regular order pad, or by memorization.
o    Communicate order details to the Kitchen Staff.
o    Follow all relevant health department regulations.
o    Provides efficient, prompt, trouble free and courteous service by bussing, serving and setting tables.
o    Accurately records, pre-checks, and picks up all food and beverage orders.
o    Serves guests their food and drink promptly and courteously.
o    Sets tables as needed prior to guest arrival.
o    Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
o    Ensures the smooth running of the assigned station at all times.
o    Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
o    Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.
o    Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures.
o    Confers with the Restaurant Supervisor concerning set-ups and last minute changes.
o    Confers with Banquet Manager regarding last minute arrangements to co-ordinate with kitchen production.


Requirements:
o    Proven work experience as a Waiter / Waitress.
o    Hands-on experience with cash register and ordering information system.
o    Attentiveness and patience for customers.
o    Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
o    Active listening and effective communication skills.
o    Act as a Team player.
o    Extremely high personal hygiene, hair, teeth, fingernails, etc.
o    High school diploma; food safety training will be considered as an advantage.
o    EU citizen / EU work permit holder.